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  • What is your cancellation policy?
    A: Cancellations, reschedules or changes to your appointment within 48 hours of your booked appointment will forfeit your deposit paid at the time of booking. Please be aware that removing services from the original booking is considered a 'change' and you will be charged the original total cost of the appointment. Any cancellations, reschedules or changes prior to the 48 hour notice period will not incur any fee's or charges.
  • What is the policy for sickness related cancellations?
    A: Please let me know as soon as you start to experience symptoms. This gives me the opportunity to offer the space to someone on the waiting list. If within the 48 hour notice period your space can be filled your deposit will roll over to your rescheduled appointment . I appreciate that things can happen unexpectedly, but your consideration is greatly appreciated.
  • Why am I required to pay a deposit upon booking?
    A: Booking fee's protect my business from last minute cancellations, reschedules, appointment changes and no-shows. The small fee helps to cover the time that could be potentially wasted if the space is unable to be filled. You will be required to pay a deposit whether you book online or if your appointment was booked in salon. you will receive a link for this or will pay in advance at your prior appointments.
  • What happens if I don't pay my deposit?
    A: If a Deposit payment has not been received a week prior to your appointment, it remains as pending and you risk losing the space to any other potential bookings that require that time, with no warning.
  • Can I reschedule my appointments?
    A: YES! You absolutely can reschedule your appointment, as long as it doesn't fall within the cancellation period (48 hours) You will be able to make any changes to your appointment through the confirmation emails sent at the time of booking.
  • What is your address/ contact details?
    A: Shop 2/ 124 Kerosene Lane, Baldivis, 6171 0452 634 553 (situated within the Spud Shed shopping complex)
  • What are your payment methods?
    A: ATB has Eftpos facilities available, as well as After pay and Zip for Interest free purchases. Please note that interest free purchases require a minimum spend of $50 otherwise the transaction fee's will be added to your total spend.
  • Can I bring my child/children to my appointment?
    A: White I understand that sometimes it is necessary to bring your children to appointments, and I will do my best to accomodate if needed, I do highly recommend that you consider the age of your children, the space in the room, and the length of your appointment. It is also important to understand that unattended children pose a safety risk. Your Childs safety, your safety and the wellbeing of my business are my main priorities. Plus you deserve some alone time to enjoy your peaceful pamper session! Older, responsible children are welcome to sit in the waiting area.
  • Do I have to fill out consent forms?
    A: Generally any consent forms required for your appointment will be sent at the time of booking or with you reminder message. If you have not received these documents you may have to complete them in salon on the day.
  • Do you have a wait list?
    A: YES! please click here to enter your details and select your services, along with your preferred date and time and someone will be in contact if something comes available.
  • How can I manage my own appointment?
    Please click here to view your upcoming and past appointments. Please click here to update your personal details. Please click here to manage or update your payment method.
  • Why am I unable to book an appointment online?
    A: If you are having difficulty booking your own appointments online, please call the salon on 0452 634 553 or send us a txt so that we can help guide you or book you in manually. Please note that if you been a 'no - show' for more than 2 consecutive appointments you may have been blocked from booking in at ATB as per policy.
  • What happens if I reschedule the same appointment multiple times?
    A: Rescheduling the same appointment more than 3 times will result in your booking being cancelled and will forfeit the Deposit. you are welcome to book again, but you will be charged a new deposit.
  • Do you have appointments on weekends and late evenings?
    A: YES! you are welcome to book for weekend appointments and late evenings, please be aware that these spaces fill very quickly so they are not always guaranteed and there may be a longer wait time. Deposits are a MUST for these appointments.
  • Do you charge any payment fees?
    A: No, you are not charged for any payment methods unless you are using interest free (Afterpay or Zip) and the amount is under the $50 minimum.
  • Do you open on Public Holidays?
    A: ATB may open for some public holidays. There may be an extra charge for bookings on these days.
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